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Q. I selected low quality. Why do my images still take so long to upload?
A.
When you upload a new image it gets uploaded to our servers just like it is on your computer. The quality is set when you or someone else views the image. If you want your images to upload to our servers faster you may want to scale them down in width and height before you upload them.

Q. How can I upload full size images?
A.
You can upload full size images by unchecking the resize button on the image upload page.

Q. How can I make my images upload faster?
A.
If your images are large, scale them down in size with an image editing program before you upload them.

Q. How many folders can I have?
A.
You can have an unlimitted amount of folders with unlimitted images within a folder. To keep your images as organized as possible try not to put to many images into one folder.

Q. How can I unsubscribe?
A.
You can easily unsubscribe by going to Account/Preferences and clicking the unsubscribe button. Your account will be close and you will be taken to paypal to cancel your subscription with us.

Q. Why are my images renamed?
A.
If your filenames on your images are too long they are shortened when uploading them. If you have already uploaded a file with the same name as the one you are currently uploading we assign a 4 digit number to the beginning of your file so that you don't over-write the file that you uploaded before.

Q. What type of files can I host?
A.
You can host JPG, GIF and PNG files. If you need support for other file types please contact us and we may be able to add support for them.

Q. Can I upload Adult pictures?
A.
No, this site host only family rated photos and images.

Q. How do I get to the Home page.
A.
From anywhere in the main program, simply click on the Butterfly or the ImageHost.ca logo at the top of the screen to go "Home".

Q. Do you offer full web hosting?
A.
Yes, ImageHost.ca is a branch of StormWeb.ca which offers a full range of web hosting options for users who want their own domain and website.

Q. What kind of technical support do you offer?
A.
Our support services are ALL FREE and are done via e-mail. All Questions or Requests will be addressed in a timely manner.

Q. What is bandwidth and how does it effect my account?
A.
Bandwidth is calculated by the amount of images viewed every month and the file size of those images. Every time one of your images is viewed it takes up some your bandwidth.

Q. What happens if I use all my bandwidth?
A.
If you use all your bandwidth your images will not show and instead say "You have reached your bandwidth limit". In order to make sure this doesn't happen please get the plan that best fits you.

Q. What Plan should I sign up for?
A.
If you are hosting 10-50 images the Bronze plan is for you. If you are hosting 51-300 images the Silver plan is for you. If you are hosting 300+ images and plan on tens of thousands of image views per month you may want to consider the Gold or Platinum Plan.

Q. Why wont my images display in a forum?
A.
Some forums have trouble using the links we provide for your image. To fix this problem you can use the link defined as "URL For Forums".

Q. How do I use the service to email slideshows, etc?
A.
Its very easy once you have uploaded images to a folder just selct the folder from the image manager and it will generate an url to the slideshow just copy and then paste the url into your email and send it off.

Q. Why is my paypal payment going to Stormweb?
A.
Stormweb is our parent company and handles all transactions for this website. If you have any further questions please contact us.

Q. I forgot my password how can I retrieve it?
A.
To retrieve your password visit this page.

Q. I signed up and sent payment but my password doesnt work?
A.
You may not have clicked the link that said "activate subscription" from within paypal. If this happens to you please use the contact form and let us know your login address and we will reset your access for you.

Q. Are you affiliated with any other image hosting services?
A.
We are not affiliated or partnered with any other image hosting service. There may be some sites out there that have a similar look, however they cannot compare to our level of quality and customer service. We treat our customers with respect and strive to provide the highest quality customer service. Please contact us at any time.

Q. Will my name or user id appear in the image URL?
A.
No! Once your image is uploaded, our system will assign your image a number and will also include the image name that you called the image on your harddrive. Your user id will not appear in the image URL!

Q. I don't have Paypal, but I still want to join. What do I do?
A.
Simple! On the sign up page, follow the link on how to join using a credit card. Please note that accounts that are signed up for using Paypal are activated once the Paypal payment is made. If you sign up using your credit card, your account activation will be complete once we bill your credit card, which could take up to 48 hours.

     Platinum Plan   $22.95/mo.
Unlimited Disk Space
20000mb/month Bandwidth
No Branding On Images
Create Image Portfolios
Create Slide Shows
Create Auction Galleries
< More Info Signup for the plan Plan
     Gold Plan   $14.95/mo.
Unlimited Disk Space
10000mb/month Bandwidth
No Branding On Images
Create Image Portfolios
Create Slide Shows
Create Auction Galleries
< More Info Signup for the plan Plan
     Silver Plan   $7.95/mo.
Unlimited Disk Space
6000mb/month Bandwidth
No Branding On Images
Create Image Portfolios
Create Slide Shows
Create Auction Galleries
< More Info Signup for the plan Plan
     Bronze Plan   $2.95/mo.
Unlimited Disk Space
2500mb/month Bandwidth
Our Branding On Your Images
Create Image Portfolios
Create Slide Shows
Create Auction Galleries
< More Info Signup for the plan Plan
     Free Plan   $0.00/mo.
3mb Disk Space
150mb/month Bandwidth
Our Branding On Your Images
Create Auction Galleries
< More Info Signup for the plan Plan
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